We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, unfilled, undamaged, and in the same condition in which it was received. It must also be returned in its original packaging. You will need to provide your order number or other proof of purchase.
For hygiene reasons, atomizers that have been used or filled with fragrance cannot be returned unless they arrived damaged, defective, or incorrect, or unless otherwise required by applicable law.
To request a return, contact us at toolmint360@gmail.com before sending the item.
If your return is accepted, we will provide instructions explaining where and how to return the package. Please do not send a return to the address shown on the original package, as this may be the supplier’s shipping facility and may not accept returns.
Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee that an untracked return will reach the return location.
You can contact us with any return questions at toolmint360@gmail.com.
Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at toolmint360@gmail.com.
Include your order number, a description of the problem, and clear photographs or a short video showing the item and packaging. We will review the issue and provide an appropriate solution, which may include a replacement or refund.
We cannot accept returns for:
Atomizers that have been used or filled with fragrance
Items that have been damaged after delivery
Items returned without their original packaging
Gift cards, if offered
Items returned without prior authorization
These restrictions do not apply where a return or refund is required by applicable law.
We do not offer direct exchanges. The fastest way to receive a different item is to request a return. After the return is accepted, you may place a new order for the desired item.
If you need to cancel or change an order, contact us as soon as possible at toolmint360@gmail.com. We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
We will notify you after we receive and inspect the returned item. We will then tell you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card provider, or PayPal may require additional time to process and display the refund.
Original shipping charges, if any, are not refundable unless the item arrived damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved, contact us at toolmint360@gmail.com.
For questions about returns or refunds, contact us at: